Refund policy


We will not grant a refund or replace a printed product unless: 

  • the product was misprinted
  • the product was damaged (excluding damages during delivery)
  • the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).

We have the sole discretion to grant a refund (including the refund method) or replace a printed product.

In order to request a refund or replacement, you must send a photograph and brief explanation of the problem to support@itsjustwaterweight.com within 48 hours of delivery, and our amazing customer service team will gladly take care of you. If it's been longer than 48 hours since tracking indicates delivery, we will unfortunately be unable to accommodate the request.

For clarification, we will not grant a refund or replace a printed product solely because 

  • it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
  • the shipping provider did not complete delivery/the delivery was late

In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider. 

We are not responsible for any lost or stolen goods if tracking indicates the package was delivered, or is unable to deliver to the address you supply. Please double check the address on your order before placing it. 

To be eligible for a return, your item must be defective or unused and in the same condition that you received it.   

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where refunds are not granted: (if applicable) 

  • Any item not in its original condition, is damaged for reasons not due to our error.
  • Any item that is returned more than 15 days after delivery
  • Proof of purchase cannot be verified
  • Item has been washed Item worn, smell of cologne or perfume, dirty 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The cost of shipping that was originally paid to ship your items will not be refunded.   

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@itsjustwaterweight.com or you can visit our contact us page.   

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange your item for the same item but a different size, send us an email at support@itsjustwaterweight.com. Once we receive your email we will give you instructions to make sure your exchange is correctly handled with care.   

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initially shipping your item or items will be deducted from your refund. This is true even if the shipping of your product qualifies for free shipping. The costs of shipping will always be deducted from your refund.   

Exchanges for international customers are not offered at this time due to the costs of shipping internationally.

If you are shipping an item back to us and its valuation is greater than $75, we suggest using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Pricing & Shipping

We are a US-based company. All items are priced in United States Dollar (USD), unless otherwise stated. 

Please allow up to 10 business days for your order to be processed and prepared for shipment for typical orders. This does not include shipping time. Any delays in shipping time are the sole responsibility of the shipping company and we cannot control delays once it has left our facility.

Any differences to this will be listed either in an update on the top of this page (seasonal delays, unexpected volume increases, etc) or in each product description (preorders, backordered items, etc). When you select a shipping option, please be aware that this is the time it takes to ship after printing, processing, and packaging. 

We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer.